Terms and Conditions

Hotel Terms and Conditions

1. General Terms

By accessing and using this website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our website.

2. Prohibited Transactions

Queen Palace Hotel will NOT deal with or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the laws of the UAE.

3. Governing Law

Any purchase, dispute, or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the United Arab Emirates (UAE).

4. Payment Methods

We accept online payments using Visa and MasterCard credit/debit cards in AED (or any other agreed currency). The logos of the accepted cards are displayed on our homepage and the payment checkout page.

5. Refund Policy

Refunds will be processed only through the original mode of payment. Refund requests must comply with our refund policy terms.

6. Delivery & Shipping Policy

Delivery and shipping policies are outlined according to the specific products or services offered on our website. Customers are advised to review the applicable delivery terms before making a purchase.

7. Return Policy

Returns will be accepted based on our current policy, including but not limited to the following points. Customers must ensure that products meet the return eligibility criteria before initiating a return request.

8. Cancellation & Replacement Policy

Cancellations and replacements are subject to our product/service-specific policies. Customers are encouraged to review the applicable policies before making a request.

9. Address & Contact Details

The official contact details and address of the business must match the information provided in the Merchant Details Form (MDF). For any inquiries, please contact us via the provided channels.

10. Merchant Domicile

The country of merchant domicile is the United Arab Emirates (UAE).

By using our website, you acknowledge that you have read, understood, and agreed to these terms and conditions. We reserve the right to modify or update these terms at any time without prior notice. Please review this page periodically for any changes.