Privacy Policy

1. Introduction

At Queen Palace Hotel, we respect your privacy and are committed to protecting any personal information you provide while using our website. This Privacy Policy explains how we collect, use, and safeguard your information. By using our website, you agree to the terms outlined below.

2. Information We Collect

We may collect the following types of personal data:

Personal Information: Name, email address, phone number, mailing address, and payment details.
Booking Information: Hotel reservation details, check-in/check-out dates, and preferences.
Payment Details: Credit/debit card information (processed securely through our payment gateway).
Website Usage Data: IP address, browser type, and pages visited to improve user experience.

3. How We Use Your Information

We collect and use your personal information for the following purposes:

To process hotel reservations and payments.
To improve our website, services, and customer experience.
To send booking confirmations and important service-related notifications.
To comply with legal and regulatory requirements.

4. Data Protection & Security

We implement security measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no online transaction is 100% secure, and we encourage users to take precautions while sharing information online.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share data with:

Payment processing partners to facilitate transactions securely.
Government authorities if required by law or regulatory compliance.
Service providers who assist in delivering hotel services (e.g., booking platforms).

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, track website traffic, and improve our services. You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage users to review the privacy policies of any linked websites.

8. Your Rights

As a user, you have the right to:

Request access to the personal data we hold about you.
Correct or update your personal information.
Request the deletion of your data (subject to legal obligations).
Opt out of marketing communications at any time.

9. Changes to This Policy

Queen Palace Hotel reserves the right to update this Privacy Policy at any time. Changes will be posted on this page, and we encourage users to review it periodically.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:

Queen Palace Hotel
Building 524, Zayed First ST (Al Muroor Road) – Al Danah – Zone 1 – Abu Dhabi
📧 Email: reservation@qphotel-uae.com
📞 Phone: +971 2 205 7000